Chat Support Representative

Chat Support Representative

Chat Support Representative

We are seeking a dedicated and customer focused Chat Support Representative to join our team. The primary responsibility of this role is to provide efficient and effective support to customers through chat, addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, be adept at problem-solving, and have a deep commitment to customer satisfaction.

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Job Title:  Chat Support Representative
Experience: 6 Months
Industry: IT-Software / Software Services
No. of Vacancy: 3
Salary: Negotiable
Job Type: Full Time
Time: Morning Shift/ Day Shift / Night Shift
Location: New Baneshwor, Kathmandu
Working Days: 6 Days a week

Job Requirements

  • Provide exceptional customer service. 
  • Handle customer queries and issues. 
  • Maintain a professional and positive tone. 
  • Document and escalate issues. 
  • Collaborate and share knowledge.
  • Self-motivated with a proactive approach to work.
  • Excellent written communication.

Job Duties and Responsibilities

  • Respond to customer inquiries regarding KrispCall’s services and features.
  • Troubleshoot and resolve issues.
  • Document and maintain records.
  • Escalate complex issues through support tickets.
  • Provide proactive support.

How to apply

To apply for this position, kindly fill up the application form or send an email to [email protected] with “Chat Support Representative” in the subject line. In the email, make sure to include your resume (in Word or PDF preferred), salary requirements, and any additional information you would feel relevant for this role.

About Company

Codavatar is an application (web/mobile) development firm that provides best-in-class solutions on the web, mobility, cloud, and more internet-based services. The candidate will be working for KrispCall, which is a virtual phone system for sales and business communications. For more details on KrispCall, please visit https://krispcall.com/.

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    Drop your resume here:

    To apply for this job email your details to nisha.thapa@codavatar.tech