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Job Title:  Trainer/Sr. Trainer
Experience: 1 Year
Industry: IT-Software / Software Services
No. of Vacancy: 1
Salary: Exceeding Entry level (Depends on the experience)
Job Type: Full Time
Time: 7 am – 4 pm
Location: Kalopul, Kathmandu (Onsite)
Working Days: Monday – Friday

Language proficiency required: English

Job Summary

We are looking for a skilled Trainer to conduct product, process, and soft skills training, create training materials, support new hires, and monitor agent performance. The role requires strong communication skills, MS Office proficiency, and flexibility to work in any shift.

Responsibilities:

•  Conducting Product, Process, Behavior, Motivation & Soft skills training.
•  Design training content, help file and schedule for the training and impart training on Product, Processes Systems, soft skills and mock call certification.
• Handling on floor training batches.
• Coordination for refresher training bases TNI’s.
• Support Operations during transitions of various processes.
•  Conducting monthly client calibrations sessions.
•  Preparing and administrating periodic performance reviews for agents.
•  Conducting Job knowledge quiz for the Process.
•  Providing Improvement suggestions around training delivery/content/deployment.

Key Deliverables (KRA Measure)

• Delivering throughput with minimum attrition
• Monitoring the agent’s performance post, they are handed over to operations (0-30days)
• Conducting refresher and ensuring effectiveness at least 85% of the trained population should improve.
• Self-performance on Customer satisfaction

Applicant’s Specifications & Qualification:

• Excellent verbal and written communication (English)
• Candidate must be college or vocational school graduates or possess comparable work experience
• Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)
• Strong presentation and public speaking skills
• Understanding of effective training methodologies and tools
• Shows flexibility/ownership & works under pressure situation.
• Ability to work within challenging environment with tight delivery timelines.
• Willingness to work in any shift.
• The candidate should have excellent problem-solving capabilities and lateral thinking skills.
• Understanding of the Business situation and capability to address issues.
• Candidate should be open to change, multi-tasking skills, Interpersonal skills.

How to apply