Job Title: QA Analyst – Sales & Support (Morning and Evening Shift)

Industry: IT Software/Software-Services

No. of Vacancy: 2

Job Type: Full Time

Location: Kalopul, Kathmandu

Working Days: 6

Role Overview
We’re looking for a sharp, detail-oriented QA Analyst to monitor and improve the quality of our Sales and Customer Support teams at KrispCall — a fast-growing cloud telephony SaaS platform used by businesses in 100+ countries.

What you’ll do

• Monitor and score sales calls, demos, support chats, and emails against quality standards.
• Deliver clear, constructive feedback and coaching to Sales and Support team members.
• Identify performance trends and share actionable insights with team leads.
• Maintain QA scorecards, audit logs, and weekly performance reports.
• Collaborate on calibration sessions and contribute to training materials.

What we’re looking for

• 1–2 years of experience in QA, Sales, or Customer Support (B2B SaaS preferred).
• Strong English communication and analytical skills.
• Familiarity with CRM tools and call monitoring platforms.
• Objective, empathetic, and highly detail-oriented.
• Comfortable working flexible shifts across global time zones.

Why join us

• Work on a globally-used SaaS product with a fast-growing international user base.
• Competitive salary
• Learning & development opportunities.
• Festival Allowances and Food Allowances
• Drop Facility